i have problems with heater should i call letting agency or landlord?

Question

I rented a flat from a letting agency,i have problems with heater should i call letting agency or landlord?I called the letting agency and they told me that will report to landlord but im still waiting.What should i do?There is any other company to call like electricity to help?

Answer 1

In the US you'd contact the landlord, because once the apartment is rented then the real estate agency's job is done, and the relationship is now between you and the landlord. However, if the agency that rented the apartment to you was also the property manager, then you'd contact them and not the owner.



It may be different in the UK, but let me put it this way... to whom does your monthly rent check go? Whoever you send the check to is the person to contact.

Answer 2

You have called your letting agency, it is there job to deal with you complain effectively.



They then have to report this to the landlord and wait on approval for them to be able to carry out the necessary work required eg. hire an electrician etc



If you haven't heard back within a 2-3 days, contact your letting agency again.



I would also recommend that you put it in writing and keep one copy for your records, trust me, I have had all sorts of trouble with letting agencies actually carrying out required repairs, so keep it all on record.



If this problem isn't resolved contact you local council to see what they can do to help as your letting agency may be breaking of the t&c's of your signed tenancy agreement.



Do not call anyone other than your letting agency as it is THEIR job to maintain the property and this includes working heating facilities as it is a basic human requirement.

Answer 3

Do you have the landlords details? If the agent hasn't managed to get it sorted, then contact the landlord (your contract is with him). Heating is covered by section 11 of the 1985 Landlord and Tenant Act so the landlord has to fix it by law.

Answer 4

I'm not sure where you live but i know in California that you legally don't have to pay rent if your heater isn't working. Check the laws for where you live because you may be paying when you don't have to. They need to get on that and get it fixed. There's no excuse for not having it fixed right away.

Answer 5

Call the landlord.