My family and I are moving to an apartment. We went on Monday to pay the deposit and thought they were going to give us the key then. However they said our move in date wasn't until the 7th, which is today. So I called over there today and they told us the apartment wasn't ready. They've had a whole week to work on it and today IS our move in date. They told me to call back later. My question is, this apartment is really our only option, so what should I say when I call back if the apartment isn't ready? I feel like they've had a week to work on it, and they knew we were supposed to move in today so how can I sound intelligent and get my point across without totally pissing someone off?